The Network Hub provided a welcoming space for owners to connect with Hilton Development teams, brand leaders and internal partners from across the business. Teams collaborated on ways to elevate the guest experience, drive bottom line performance and envision the future of our most valuable partnerships.
For above-property access to content on the Lobby you can always visit HiltonOwnersPortal.com
Attendees had the opportunity to learn about two distinct parts of the Americas Regional Marketing and eCommerce organization – eCommerce Consulting Group & Destination Marketing – and how they support hotels daily. Owners were able to hear more about Hilton’s new Advance program, our multi-pronged strategy to drive performance and direct relationships. Hilton Advance replaces EDGE, Metasearch Top-up and Destination Marketing Co-op, and will ultimately allow us to deploy our media investments more efficiently, by achieving a better share of voice and more effectively targeting customers with a higher lifetime value.
Owners were able to experience One Hero Web, the evolved Hilton.com. They got a first-hand view on how the new site inspires guests to travel, simplifies shopping and booking, and evolves regularly to meet guest needs and optimize your hotel’s digital presence.
The latest on the digital welcome experience featuring our signature products – digital check-in and digital key. See how we’re driving more value with these products and creating emotional connections so that guests want to use them for every stay.
By connecting our guests with our on-property Team Members in the way they prefer–through text messaging–we are delivering the essence of service and hospitality. Attendees learned how hundreds of hotels meet guests on their own terms to improve the stay experience.
The CE&I team highlighted new trends and technology for small meetings and events spaces we’ve found through customer research and hotel testing. Owners were able to see how we’re making it even easier for guests to plan their next group event on Hilton.com.
Hilton’s new standardized on-property sales and event management platform, Delphi.fdc, is a brand standard for all hotels. Partner with us to choose the training and implementation approach that best fits your hotel(s) need and Sell. More. Faster.
The Hilton Technology Deployment team provided guidance and next steps for Hilton’s IT products and owners discovered the new panic button options available to meet the 2020 compliance deadline.
Connected Room allows your hotel guests to enjoy streaming entertainment and control their in-room temperature and lighting using the Hilton Honors app or TV remote. Attendees experienced Connected Room live in our Network Hub and discussed deployment next steps with our implementation team.
Hilton’s converged network strategy focuses on the consolidation of administrative and guest facing networks within your hotel. The journey starts with your StayConnected refresh. Attendees were able to learn about cost savings opportunities and other benefits.
Owners experienced elements of the new Property Engagement Platform, with live demos of our Housekeeping App and our Shop and Book App, as well as sharing the vision for the future of on-property technology.
Attendees were able to navigate the Food and Beverage tools and resources available to optimize their hotel performance.
The All Suites and Focused Service CE&I team utilizes research to understand customer needs & pain points to create meaningful innovations that positively impact the guest experience and deliver owner value. Attendees stopped by to learn more from housekeeping to cleanliness. The CE&I team helps drive meaningful solutions for your hotels.
Hilton Wellness shared information about spa and fitness centers as well as our programs including Hydrate Your Run, Outdoor Fitness, and Digital Fitness. Owners were able to experience our Five Feet to Fitness unit, highlighting our in-room fitness program.
Owners learned how they can leverage Travel with Purpose, Hilton’s corporate responsibility strategy, to drive revenue, reduce costs and enhance reputation, while achieving our 2030 goals to cut our environmental footprint in half and double our social impact.
Hilton Team Member Engagement showcased many innovative strategies and resources to attract, engage, and develop your workforce.
Owners spent time with the Hilton Supply Management (HSM) Team to understand how their hotel or portfolio can benefit from our brand agnostic FF&E procurement and day to day re-supply services.
The Hilton Honors team greeted attendees and discussed program changes impacting our owners. This year, we specifically aim to highlight new opportunities for owners to offer the co-branded Hilton Honors American Express credit card on property.
Hilton RMCC - Revenue Management Consolidated Center - is Hilton’s Trusted Revenue Management Solution. Partner with the RMCC to take advantage of a world-class revenue management network with a wide spectrum of expertise and brand-specific knowledge.
Boost revenues with HRCC’s ResMax Auto Attendant, one of the top three Hilton engines to improve RevPAR. Reservation calls are directed to sales experts, driving significant ADR premium while allowing for improved GSA/guest engagement and SALT scores.
BOSS combines our existing Quality Assurance (QA), Product Improvement Plan (PIP) and Waiver applications into one intuitive platform. Powered by Salesforce, this cutting-edge system allows for seamless information sharing between hotels and Hilton.
Building a base of managed business is critical to commercial success! Hilton Worldwide Sales connects hotels to global accounts across the group, corporate transient and leisure segments. Owners stopped by to learn about HWS revenue generation opportunities.
Hilton Management Company has been building value for Hilton-branded hotels for 100 years, managing in all segments from Focused Service to Luxury brands. With unmatched connectivity into the Hilton engine and the resources to react quickly and effectively, when we work together as a team, we both have a big investment in your hotel’s success. Because no one manages Hilton like Hilton.